- Online counselling lets you speak privately from home, without visiting a clinic.
- Sessions are available in Hindi or English, so nothing gets lost in translation.
- Counselling covers risk, PEP, testing, results, anxiety and relationships.
- Your details and conversations are kept strictly confidential.
Talking about sex, exposure and HIV is hard in any language. It becomes even harder when you're trying to explain intimate details in a language you don't fully think in, or when you're worried about being overheard in a clinic waiting room. That's why we offer confidential counselling online, in both Hindi and English.
Whether you're in Delhi, Mumbai, Bengaluru, a small town, or still overseas, you can speak to a specialist without anyone else knowing.
Why Language Matters in Sexual Health
When people are anxious, they want to explain their situation exactly as it happened. Many clients tell us they think in Hindi but have only found English-language medical information online. Others are comfortable switching between both. Speaking in the language that feels natural allows you to describe details accurately, and accurate details lead to accurate advice.
You can write or speak in Hindi, English or a mix of both. Dr. Yuvraj Monga will respond in the way you are most comfortable with.
Why Online Counselling Works Well for HIV Concerns
Privacy
No waiting rooms, no receptionist asking questions, and no chance of meeting a neighbour. You consult from wherever you feel safe.
Speed
Timing is critical after an exposure. Online consultation allows a quick assessment, which matters greatly if PEP might be needed within 72 hours.
Access to a specialist
Many towns don't have an infectious disease specialist. Online care connects you directly with one, wherever you live in India.
Comfort
People share more openly from home. That openness leads to better risk assessment and better care. Our article on how online PEP consultation works explains the broader benefits of telemedicine.
What Counselling Covers
- Exposure assessment: an honest look at the actual HIV and STD risk.
- PEP and PrEP guidance: whether either is right for you.
- Testing plan: which tests to take, where and on what dates.
- Report interpretation: what "reactive", "non-reactive" or "borderline" really means.
- Anxiety support: tools for sleeplessness, checking and racing thoughts.
- Relationships: partner safety, disclosure and family concerns.
- Treatment: STD treatment and, if needed, linkage to HIV care.
How Your Privacy Is Protected
Confidentiality is the foundation of sexual health care. In our practice:
- You can start a conversation with just a phone number and a short message.
- We never contact your family, employer or anyone else without your permission.
- Reports and messages are used only for your care.
- Medicines in India are dispatched in discreet, unbranded packaging.
Indian law also protects the confidentiality of HIV-related information. Read more in our article on how confidential a PEP consultation is.
Who Usually Reaches Out to Us
People contact us from very different situations, and all of them are welcome:
- Travelers who had an encounter in Thailand or elsewhere abroad and want a clear plan.
- Married men and women who are worried about protecting their spouse.
- Young adults facing their first sexual health scare and unsure whom to ask.
- People who have tested negative but still cannot stop worrying.
- NRIs and foreign nationals who prefer a doctor in India who understands their background.
Whatever brings you here, the conversation starts the same way: with listening, not judging.
What to Prepare Before Your Session
- The date and approximate time of the exposure.
- What happened: type of contact, condom use, any bleeding.
- Any symptoms and when they began.
- Any tests already done, with reports if available.
- Current medicines and any medical conditions.
You don't need to have everything ready. Simply reaching out is the most important step.
Counselling Within the EXACT Program
Counselling is the "C" in our EXACT program, and it connects every other step. Dr. Yuvraj Monga combines the medical facts with emotional support, so you understand both your real risk and how to handle the worry around it.
For travelers returning from Thailand, this combination is especially helpful. It turns a confusing, frightening experience into a clear, step-by-step plan.
Start the Conversation Your Way
You don't have to find perfect words or perfect English. Send a message in whatever way feels natural, and we'll take it from there, privately, respectfully and without judgment.
Frequently Asked Questions
Do I have to give my real name?
You can begin with just a phone number and a brief description. For prescriptions and medical records, some identifying details are needed, and these are kept confidential.
Is a video call necessary?
No. Many clients prefer WhatsApp chat or a voice call. A video call is available if you'd like a face-to-face conversation.
Can I consult from outside India, for example while still in Thailand?
Yes, you can consult online from anywhere for counselling and guidance. For urgent PEP while abroad, we'll guide you to local care, and medicines can be delivered within India once you return.
Related Reading
- How online PEP consultation works
- Telemedicine versus in-person consultation
- How confidential a PEP consultation is
- What happens in a first consultation
- The EXACT program, step by step
- What to do after returning from Thailand
Medical note: This article is for education and does not replace a personal consultation. If your exposure happened within the last 72 hours, seek PEP immediately at the nearest hospital or contact a specialist. If you are having thoughts of harming yourself, call Tele-MANAS on 14416 in India, the Mental Health Hotline 1323 in Thailand, or your local emergency number.
